Phil Holder has spent over 30 years in customer facing support roles. He has been with the Mining Remediation Authority for over 3 years, since leaving the Institute of Customer Service where he worked as a Client Relationship Director for 7 years. Supporting small, medium and large organisations in developing and implementing customer focused strategies to deliver tangible operational growth benefits. Phil’s role at the Mining Remediation Authority not only focuses on managing the front line service delivery, but also encompasses driving operational efficiency, continual improvement, customer journey development and organisational change. Phil applies his wide range of knowledge and skills to support the property market and those involved in the buying and selling of property. As well as individuals and communities affected by historic mining.